Taking over support for an already-in-place custom software application requires more than just technical expertise — it takes a careful, systematic approach to ensure a smooth transition and long-term success. Whether you’re struggling with an aging system or seeking better support for a newer application, Sovereign Systems’ onboarding process is designed to minimize disruption.

Our client, a healthcare organization based in Indiana dedicated to delivering exceptional patient care, faced critical challenges with the stability and performance of their core systems. These challenges directly impacted their ability to provide timely treatment, making the situation untenable in an industry where lives depend on reliable technology.